We offer multiple delivery options depending on your ship to address. Your “Ship To” address will determine you’re Shipping Zone and the product type determines your shipping method or Package. There are two Shipping Zones, “Local Delivery” within 35 mile radius of our store and the remaining continental “United States”. Our shopping CART and CHECKOUT pages will group the different product lines into PACKAGES. A Package is a group of products that can be shipped with the same shipper, for instance UPS or LTL Freight lines. Below is a description of each product package that you may see on your CART or CHECKOUT pages.
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Product Line: IN-STORE PICK UP, (Will Call Items)
These items are not shippable, perhaps they are too fragile or would cost more to package than the items are worth.
CART – Package Name: Will Call Items. These products are sold in our local area only. Shipping is not available.
- In the Local Delivery area:
In-Store Pickup is free and available.
Local Delivery this is a White Glove service for those who live within 35 miles of our store at a flat rate of $250.
- Outside of our Local Delivery area:
No delivery is available. There are no shipping options available. Please ensure that your address has been entered correctly or contact us if you need any help.
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Product Line: Container Layway Items
Sisters & Friends is the first furniture store to offer a Layaway program allowing you to pay a deposit and reserve your furniture while it is still in the Container, before it incurs our overhead. You could save hundreds of dollars if you are willing to wait for it to arrive, see the “You Save” amount listed just below the price. Prices rise each month as the container nears its arrival date, so watch the “This price until” date. The best selection and the best prices will be in the container with the longest lead time before arrival. When it arrives, we have one last day on the “Container Day Event” to get a discount before the furniture goes into the store at regular price. Please note that the pictures in this group are not color correct. Since we have not received it, we are using Bramble’s catalog picture. You should look to the color panels for the true color of the items.
CART – Package Name: Container Layaway items that have not arrived yet. We will call you when ready to Ship.
- In the Local Delivery area:
In-Store Pickup is free and available.
Local Delivery this is a White Glove service for those who live within 35 miles of our store at a flat rate of $250.
- Outside of our Local Delivery area:
LTL Freight Terminal Hold: This is the cheapest LTL Freight rate. You must pick up your shipment from the closest Estes Terminal.
LTL Freight Residential Delivery: This is a lift gate delivery to your home. They will not bring it into you home because of Covid restrictions.
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Product Line: PARCEL ITEMS, UPS Shippable
These items are UPS shippable.
CART – Package Name: Parcel Items, UPS Shippable
- In the Local Delivery area:
In-Store Pickup is free and available.
Local Delivery this is a White Glove service for those who live within 35 miles of our store at a flat rate of $250.
- Outside of our Local Delivery area:
Ground (UPS): This is the cheapest rate.
3 Day Select )UPS): This is a faster delivery but higher rate.
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Product Line: LTL FREIGHT ITEMS
Most if not all Furniture is too large to ship UPS Parcel. We have chosen Estes Freight lines to ship our Furniture. We build a special pallet for each piece and then wrap it with bubble wrap, then cardboard, then shrink wrap it and finally strap it to the pallet.
CART – Package Name: LTL Freight Items.
- In the Local Delivery area:
In-Store Pickup is free and available.
Local Delivery this is a White Glove service for those who live within 35 miles of our store at a flat rate of $250.
- Outside of our Local Delivery area:
LTL Freight Terminal Hold: This is the cheapest LTL Freight rate. You must pick up your shipment from the closest Estes Terminal.
LTL Freight Residential Delivery: This is a lift gate delivery to your home. They will not bring it into you home because of Covid restrictions.
Return Policy
Returns are handled on a case-by-case basis. Please call the store to discuss your issues.
